wi888 Privacy Policy

1 Who We Are

wi888 (accessible at wi888.vip) is Pakistan's premier online casino and sports betting platform, operated under an international gaming licence. In this Privacy Policy, references to "wi888", "we", "us", and "our" refer to the wi888 platform, its parent entity, and any affiliated companies or authorised operators acting on its behalf in the delivery of Services to Pakistani players.

wi888 acts as the data controller in respect of all personal data collected directly from players through the wi888.vip platform. Where wi888 engages third-party service providers to process data on its behalf — such as KYC verification providers or payment processors — those providers act as data processors under contractual arrangements that bind them to wi888's data protection standards.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the wi888 Data Protection team through the customer support channel available after login. The wi888 support contact address is displayed as plain text in Section 14 of this policy.

2 Personal Data We Collect

wi888 collects the minimum personal data necessary to deliver the Services safely, legally, and in compliance with its international gaming licence obligations. The categories of personal data we collect include:

wi888 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data beyond the photograph contained in CNIC documents submitted for KYC purposes.

3 How We Collect Your Data

wi888 collects personal data through the following channels and methods:

• Direct Collection: Data you provide voluntarily when registering an Account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated Collection: Technical and gaming data collected automatically as you interact with the wi888 platform, including through server logs, session tracking, and first-party cookies and similar technologies.
• Third-Party Sources: Identity and fraud verification data received from our KYC verification partners when processing CNIC documents. Financial verification data received from payment processors including JazzCash, EasyPaisa, and the Raast payment network. Fraud and sanctions screening data from recognised financial crime prevention databases.
• Publicly Available Sources: In limited circumstances where required for AML compliance, wi888 may cross-reference player data against publicly available sanctions lists, politically exposed persons (PEP) databases, and adverse media sources.

4 Why We Process Your Personal Data

wi888 processes your personal data only for specific, legitimate, and clearly defined purposes. The primary purposes for which wi888 processes player data are as follows:

• Account Registration & Management: To create and maintain your wi888 Account, verify your identity and age (21+ requirement), and authenticate your login sessions.
• Service Delivery: To process your deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast; to settle sports bets and casino game outcomes; and to credit bonuses and promotional rewards to your Account.
• KYC & Regulatory Compliance: To verify your identity and age in compliance with wi888's international gaming licence obligations, and to satisfy AML and counter-terrorist financing requirements applicable under that licence.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited conduct on the wi888 platform.
• Responsible Gaming: To monitor wagering patterns for indicators of problem gambling behaviour, to enforce deposit limits, cool-off periods, and self-exclusion requests you have set, and to fulfil wi888's duty of care obligations under its gaming licence.
• Customer Support: To respond to your queries, process your complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Marketing Communications (with consent): To send you promotional offers, bonus notifications, and platform updates via email or SMS — only where you have provided your explicit prior consent to receive such communications.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, security, and user experience of the wi888 platform for all Pakistani players.

5 Legal Basis for Processing

wi888 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and wi888 — including account management, bet settlement, deposit and withdrawal processing, and KYC verification.
• Legal Obligation: Processing that is required to comply with wi888's legal and regulatory obligations under its international gaming licence, including AML record-keeping, age verification, and regulatory reporting.
• Legitimate Interests: Processing that is necessary for wi888's legitimate business interests — including fraud prevention, platform security, and responsible gaming monitoring — provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and certain analytics activities, where your explicit prior consent has been obtained. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal.

6 Sharing Your Personal Data

wi888 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Personal data is shared with third parties only in the following limited and controlled circumstances:

• KYC & Identity Verification Providers: wi888 uses licensed third-party KYC providers to verify your CNIC and confirm your age and identity. These providers process your document data solely for the purpose of delivering the KYC service to wi888 and are contractually prohibited from using your data for any other purpose.
• Payment Processors: Your financial data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and the Raast network solely to the extent necessary to process your deposits and withdrawals in PKR.
• Game Content Providers: Certain technical and gameplay data may be shared with third-party game studios whose content is hosted on the wi888 platform, strictly to facilitate the delivery and fair operation of those games.
• Fraud & AML Screening Providers: wi888 uses recognised financial crime prevention platforms to screen player transactions against sanctions lists and PEP databases, as required under its gaming licence.
• Regulatory Authorities: wi888 may be required by its licensing authority or other competent regulatory bodies to disclose player data as part of an audit, investigation, or regulatory reporting obligation. Such disclosures are made strictly in accordance with applicable legal requirements.
• Law Enforcement: Where required by a valid legal process — such as a court order or official request from a Pakistani law enforcement authority — wi888 may disclose personal data to the requesting authority.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of the wi888 business, player personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations being imposed on that entity.

All third-party data processors engaged by wi888 are required to enter into a data processing agreement that imposes contractual data protection obligations at least equivalent to those applied by wi888 itself.

7 International Data Transfers

wi888 operates under an international gaming licence and uses technology infrastructure and service providers that may be located outside Pakistan. As a result, your personal data may be transferred to, stored in, and processed in jurisdictions other than Pakistan.

Where such international transfers occur, wi888 takes reasonable steps to ensure that your personal data receives an adequate level of protection in the receiving jurisdiction — including through the use of contractual data protection clauses, certification frameworks, and equivalent safeguards as required by our licensing authority's data protection standards.

By creating a wi888 Account and using the platform, you acknowledge and consent to the international transfer of your personal data as described in this section, subject to the safeguards described above.

8 Data Retention

wi888 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the retention obligations imposed by wi888's international gaming licence and any applicable legal requirements. The key retention periods applied by wi888 are as follows:

• Account & Identity Data: Retained for a minimum of 5 years from the date of Account closure, in compliance with AML record-keeping requirements under wi888's gaming licence.
• KYC Documents (CNIC scans, proof of address): Retained for a minimum of 5 years from the date of Account closure, after which documents are securely and permanently deleted from wi888's encrypted document vault.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AML and gaming licence audit trail requirements.
• Gaming & Betting History: Retained for a minimum of 3 years from the date of each betting event, or for the duration required by wi888's licensing authority, whichever is longer.
• Customer Support Communications: Retained for a period of 3 years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Marketing Consent Records: Retained for the duration of your Account plus 2 years, to demonstrate compliance with consent obligations.
• Technical / Log Data: Retained for up to 12 months from the date of collection, unless retention for a longer period is required for security investigation purposes.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9 Cookies & Tracking Technologies

wi888 uses first-party cookies and similar tracking technologies to operate, secure, and improve the platform. wi888 does not use third-party advertising cookies or behavioural tracking technologies that share your data with external advertisers.

The categories of cookies used by wi888 are as follows:

• Strictly Necessary Cookies: Essential for the operation of the wi888 platform. These cookies manage your login session, maintain your account authentication state, and enable core security functions. They cannot be disabled without impairing the functionality of the platform.
• Functional Cookies: Used to remember your preferences — such as your preferred language, responsible gaming limit settings, and notification preferences — so that you do not need to re-enter them on each visit.
• Performance & Analytics Cookies: Used to collect anonymised, aggregated data about how players navigate and interact with the wi888 platform, to identify technical issues and inform platform improvements. These cookies do not identify you personally.

You may control cookie settings through your browser preferences at any time. Disabling strictly necessary cookies will impair your ability to use the wi888 platform. Disabling functional or analytics cookies will not affect your core ability to place bets or manage your account, but may reduce the quality of your user experience.

10 Data Security

wi888 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Key security measures in place include:

• TLS 1.3 encryption for all data transmitted between your device and wi888 servers;
• AES-256 encryption at rest for sensitive data including CNIC documents, financial records, and account credentials;
• Multi-factor authentication (MFA) options for player account login;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits conducted by independent third-party specialists;
• 24/7 automated intrusion detection and anomaly monitoring systems;
• Secure, access-restricted data centres with physical security controls for all server infrastructure.

While wi888 takes all reasonable precautions to secure your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own wi888 Account credentials and for notifying wi888 immediately if you suspect any unauthorised access to your Account.

11 Your Data Rights

As a wi888 player, you hold the following rights in respect of your personal data processed by wi888. Requests to exercise any of these rights should be submitted through the wi888 customer support channel. wi888 will respond to all data rights requests within 30 days of receipt, subject to identity verification.

• Right of Access: You have the right to request a copy of the personal data wi888 holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data wi888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: You may request that wi888 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to wi888's legal and regulatory retention obligations (see Section 8). Regulatory retention requirements may mean that complete erasure is not immediately possible.
• Right to Restriction: You may request that wi888 restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where wi888 relies on legitimate interests as the legal basis for processing, and where your individual circumstances provide grounds for objection.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.

12 Minors & Age Verification

wi888 enforces a strict minimum age of 21 years for all registered players. The wi888 platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. Age verification is a mandatory component of the wi888 KYC process, and accounts where the player is found to be under 21 years of age will be immediately closed.

If wi888 becomes aware that personal data has been collected from a player who was under 21 years of age at the time of collection, that data will be deleted immediately, any open bets will be voided, and any deposits made will be returned to the original payment method used — subject to wi888 being able to verify the return destination. No winnings will be paid in respect of any bets placed while the player was underage.

If you are a parent or guardian and believe that a minor under your care has registered on the wi888 platform, please contact wi888 customer support immediately through the live chat facility or by using the contact details in Section 14 of this policy.

13 Changes to This Privacy Policy

wi888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or updates to our gaming licence obligations. Updated versions of this Privacy Policy will be published on this page with a revised "Last Updated" date at the top of the document.

Where changes to this Privacy Policy are material — meaning they significantly affect how your personal data is processed or your rights in respect of that data — wi888 will provide you with a prominent notification through your Account or via email to the address registered on your Account, at least 14 days before the changes take effect.

Continued use of the wi888 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you should cease using the platform and request Account closure through the wi888 customer support channel.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a data protection complaint, please contact the wi888 Data Protection team through the live chat support facility available within your wi888 Account after login.

For written data protection requests or formal complaints, you may also contact wi888 by email. The wi888 support address is shown below as plain text only — this is not a clickable link:

wi888 aims to acknowledge all formal data protection requests within 5 business days and to provide a substantive response within 30 calendar days of receipt, in accordance with standard data rights response timeframes. Where a request is complex or involves a large volume of data, wi888 may extend this period by a further 30 days and will notify you accordingly.

This Privacy Policy was last reviewed and updated on 1 January 2026.